Financial Information

Payments and Pricing

We understand that pediatric speech therapy is an important investment in your child’s future. Our goal is to provide high-quality care while maintaining transparency in our financial policies. Below, you’ll find detailed information on payment options, insurance coverage, and financial assistance.

Our clinic offers competitive rates for high-quality, individualized therapy services.

Service Rates

A full breakdown of session costs and service options is available upon request. Please inquire for detailed information. 

Accepted Payment Methods

For your convenience, we accept multiple payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, Discover, AMEX)

  • Health Savings Accounts (HSA) & Flexible Spending Accounts (FSA)

  • Personal Checks & Cash

  • Secure Online Payments via Payment Portal

Payment is due at the time of service unless alternative arrangements have been made.

Insurance

We are committed to helping families navigate the insurance process to maximize benefits for speech therapy services.

In-Network Insurance Providers

We are in-network with the following insurance providers:

  • Aetna

  • BCBS

  • Cigna

  • NC Medicaid and all Managed Care Organizations

  • UHC

  • United Healthcare

If your plan is in-network, we will handle insurance claims directly. You will only be responsible for copays, deductibles, or non-covered services.

Out-of-Network Coverage & Superbills

If we are not in-network with your insurance, you may still qualify for reimbursement. 

Before starting therapy, ask your insurance provider:

  • Is speech therapy covered under my child’s plan?

  • What diagnoses are covered? (Some plans require a medical diagnosis.)

  • Do I need a referral or pre-authorization?

  • What percentage of each session cost is reimbursed?

  • Do I have a deductible that must be met first?

We are happy to assist with insurance questions and provide documentation to support reimbursement requests.

Financial Assistance & Payment Plans

We believe all children should have access to speech therapy, regardless of financial circumstances.

Sliding Scale Fees

We offer income-based sliding scale fees for families who qualify. Please contact our office to discuss eligibility.

Flexible Payment Plans

If needed, we can arrange monthly installment plans to ease the financial burden of therapy.

Grants & External Funding

Families may be eligible for third-party funding, including:

  • Local or state programs for children with disabilities

  • Nonprofit organizations offering therapy grants

We are happy to guide you in exploring additional financial assistance options.

Billing & Cancellation Policies

Missed Appointments & Late Cancellations

To ensure availability for all families, we enforce a 24-hour cancellation policy:

We understand that unexpected situations arise. If you need to cancel or reschedule an appointment, we kindly ask that you provide at least 24 hours' notice. This allows us to offer the appointment time to another child in need of services.

Frequent missed or late cancellations may result in changes to scheduling availability. If you have concerns about attendance policies, please reach out to our office to discuss options.

Exceptions may be made for medical emergencies or extenuating circumstances.

Common Insurance & Billing Terms

  • Copay: A fixed amount you pay per visit, set by your insurance.

  • Deductible: The amount you must pay before insurance covers services.

  • Coinsurance: The percentage you owe after meeting your deductible.

  • Preauthorization: Some insurers require approval before covering therapy.